Coordinate and support customer audits, certification audits, and internal quality audits to ensure compliance with Quality Management System (QMS) requirements.
Maintain and continuously improve the quality management system in accordance with ISO 9001:2015, IATF 16949:2016, and applicable customer-specific requirements (CSR).
Review, monitor, and ensure compliance with customer-specific requirements, quality standards, and regulatory requirements.
Coordinate Production Part Approval Process (PPAP) submissions and customer quality documentation to meet customer requirements and project timelines.
Monitor customer satisfaction indicators, quality scorecards, and key performance metrics, and support improvement initiatives.
Coordinate customer quality requests, check sheets, and documentation received through sales or division sales engineering, ensuring timely responses and follow-up actions.
Plan, organize, and execute annual quality education, competency development, and training programs for employees.
Promote quality awareness and a quality-first culture by organizing quality campaigns, awareness activities, and continuous improvement initiatives.
Develop, update, and maintain quality-related training materials, procedures, work instructions, and QMS documentation.
Support continuous improvement activities through data analysis, audit findings, corrective and preventive actions (CAPA), and cross-functional quality improvement projects.
Requirements :
Possess at least a bachelor's degree in engineering, science, quality management, or an equivalent qualification.
Knowledge of Quality Management Systems, including ISO 9001:2015, IATF 16949:2016, and VDA 6.3, with an understanding of their implementation and maintenance.
Familiarity with automotive core quality tools, including APQP, PPAP, Control Plan, PFMEA, MSA, and SPC.
Understanding of Customer-Specific Requirements (CSR), quality documentation, and customer audit processes within the manufacturing or automotive industry.
Strong analytical, communication, and problem-solving skills, with the ability to work effectively in cross-functional teams. Knowledge of QMS auditing principles or internal auditor certification will be an added advantage.
